Refund policy

Refund & Return Policy

At Gadzetree, customer satisfaction is important to us. We carefully inspect and pack all orders before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

Eligibility for Return or Replacement

Returns or replacements are only accepted under the following conditions:

  • You received a damaged product.

  • You received the wrong product.

  • The product has missing parts or accessories.

To process your request, you must provide:

  • A complete unboxing video recorded from the moment the package is opened.

  • Clear images of the product showing the issue.

  • A clear image of the shipping label on the package.

Without an unboxing video, we may not be able to approve your return or replacement request.

Return Request Timeframe

You must report any issue within 48 hours of receiving your order by contacting our support team at:

Email: support@gadzetree.in

Requests submitted after 48 hours of delivery may not be accepted.

Non-Returnable Situations

We do not accept returns, refunds, or replacements for:

  • Change of mind after purchase.

  • Product no longer needed.

  • Personal preferences or expectations.

  • Minor variations in color, design, or packaging.

  • Damage caused by misuse, improper handling, or normal wear and tear.

  • Claims made without proper proof.

  • Products reported without an unboxing video.

Replacement Process

Once your request is reviewed and approved, we may provide:

  • A replacement product, or

  • Another suitable resolution as determined by our support team.

Replacement approval is subject to verification of the submitted evidence.

Refund Policy

As we currently operate on a Cash on Delivery (COD) basis, approved refunds (if applicable) will be processed through a suitable method determined by our support team.

Refund processing may take 5–10 business days after approval.

Cancellation Policy

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Contact Information

Gadzetree

Email: support@gadzetree.in

Address:
Manglipet, Kasturba Ward,
Seoni, Madhya Pradesh,
India

By placing an order with Gadzetree, you agree to the terms outlined in this Refund & Return Policy.